Faq's

What exactly is included in a crumbs & confetti cake kit?2025-01-31T12:31:57+13:00

Each cake kit comes with all the dry ingredients pre-measured, a step-by-step recipe card, and essential decorating tools. You can also choose add-ons like special toppers, candles, and other decorating items to personalise your cake. Check out our range of add-ons

How long will it take to receive my cake kit?2025-01-31T12:31:57+13:00

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Our standard shipping within New Zealand takes 3-5 business days. For Wanaka and nearby areas, we offer a faster delivery option, which usually takes 1-2 business days. See our  Shipping Policy

Do you offer gluten-free or vegan cake kits?2025-01-31T12:31:57+13:00

Please write the answer: Currently, we do not offer gluten-free options, but we are actively working on introducing them in the near future.

Can I customise my cake kit?2025-01-31T12:31:57+13:00

Absolutely! You can customise your cake kit by choosing your base cake flavour and adding various decorations and add-ons available on our shop page.

How do I store my cake once it’s made?2025-01-31T12:31:57+13:00

Cakes should be stored in an airtight container to keep them fresh. Most cakes can be stored at room temperature for several days, but if it’s frosted or filled with cream, it should be stored in the refrigerator.

What is your return policy?2025-01-31T12:31:57+13:00

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However, due to the perishable nature of our products, we cannot accept returns of opened items. See our full returns & refunds policy  here.

How do I follow the cake kit instructions?2025-01-31T12:31:57+13:00

Each kit comes with detailed, easy-to-follow instructions. We also offer video tutorials on our website in the How-to section, where you can watch detailed baking and decorating instructions. Check out the ‘How-to’ section

Can I order a cake kit as a gift?2025-01-31T12:31:57+13:00

Yes, our cake kits make wonderful gifts! You can send a kit directly to the recipient by entering their address as the delivery address, and you can also include a personalised message at checkout.

Are your baking products safe for children to use?2025-01-31T12:31:57+13:00

Yes, our products are designed to be family-friendly. Children under the age of 12 should be supervised by an adult, especially when using any baking tools and appliances.

How can I contact you if I have more questions?2025-01-31T12:31:56+13:00

You can reach us through our Contact page where you can fill out a form or use the contact details provided there to call or email us directly. We’re here to help and ensure you have a delightful baking experience!

I want to share my baking creations! what tags should I use on social media?2025-01-31T12:31:56+13:00

Great! We can’t wait to see your creations, post your photos or reels and tag us @crumbsandconfettinz so we can see. #cakekit #BakingCommunity #InstaCake

What payment options do you accept?2025-01-31T12:31:56+13:00

We accept all major credit cards via Stripe, a secure payment gateway. Stripe ensures your payment information is safe and encrypted, providing a seamless and secure checkout experience. We have more information in our privacy and payments policy

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